All prices are mentionned in Euro currency, you can
easily find out an universal
currency converter to convert Euro prices into your own currency.
Wave Idea accepts payments in Euro currency only.
Customers living inside EEC
For all EEC customers, Wave Idea has to apply the
French VAT. All prices are therefore mentionned including VAT
Customers living outside EEC
For all customers living outside EEC, Wave Idea has
the obligation to sale excluding VAT charges. All prices are therefore
mentionned excluding VAT.
The customer should have to pay the VAT directly to the customs
of his country.
When ordering online a Wave Idea product, you will
receive an order confirmation via e-mail from us. We will provide
you all the required information depending on the payment method
In addition we will include or not the VAT to your order depending
on your country (EEC customers have to pay the VAT directly to Wave
Idea, as opposed to non EEC customers that should have to pay the
VAT to the customs of their country)
Once the payment is achieved, we will send you your unit.
We do not process orders during weekends. After your package has
been shipped, we will send you a shipping confirmation email that
will tell you that your package is on the way. This email will also
include your UPS tracking number that will allow you to track your
All Wave Idea products are shipped using UPS services.
Shipping cost is at the charge of the customer, the exact cost is
automatically calculated during the online orders, at the first
Differents shipping services are proposed, depending on the customer
country, a 1 to 3 business days delivery using UPS Express, a 2
to 3 business days delivery using UPS Express Saver, and a 3 to
7 days delivery using UPS Standard or Expedited.
Depending on the cost difference, Wave Idea proposes one of the
above shippment methods to the customer, who can select another
one if prefered.
All methods include a tracking number, declared value, as well as
a warranty against shipping damages.
As soon as the product is shipped, the customer receives an e-mail
including the package tracking number
Delivery time may vary. We ship all orders as fast
as we possibly can, but other things can happen after that. Sometimes,
packages get stuck in customs. The customs in your country might
want to open the package and examine the contents. This usually
doesn't cause any delay, but in some cases the customs people might
hold on to the package for some time before they release it. We
have no control over that.
All Wave Idea products are covered with a 1 year warranty
against manufacturing defaults, as well as shipping damages.
When a product is sent back to Wave Idea, for a warranty exchange,
shippment cost from the customer to Wave Idea is at the charge of
the customer, while the exchanged product is sent back to the customer
at the charge of Wave Idea.